Corporate Travel Consultant

CI Azumano is seeking a Corporate Travel Consultant to support our growing team.  

This position is responsible for providing professional travel service assistance to specific corporate clients with whom CI Azumano has active contracted services arrangements, and in the manner prescribed in active service contracts.

Roles and Responsibilities include, but are not limited to:

Serve as a travel expert and professional guide for contracted corporate clients.

Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.

Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies their knowledge of travel systems, airline reservation systems, hotel reservation systems and car rental companies, Amtrak, etc. to secure cost effective travel arrangements.

Maintain proper tracking of the status/entries in the main operational queues (Action, Error and Cancel), and initiate steps as prescribed in applicable SOP.

Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.

Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (i.e. itinerary, local customs, passports, Visa’s, certificates of vaccination, and other advisories, etc.).

Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.

Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.

Maintain knowledge and thorough understanding of operational IT systems, processes and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies.

Serve as backup Consultant for other accounts/clients, as may be assigned.

Must be able to work remotely in a separate designated office at home.

 Basic Qualifications: High School diploma or GED or one to three years of related experience and/or training, or equivalent combination of education and experience

At least 2 years of experience in arranging domestic and international travel and shall be experienced in using the Global Distribution System Apollo and ticketing software.

Proven quality to learn new processes and procedures and effectively apply them to meet the needs of the client or organization.

Oral and written communication skills. Knowledge of a GDS, airline travel sites, online booking tools.

Outstanding interpersonal and relationship skills.

Seneca Holdings is hiring for this role on CareerPlace.

Apply on the company website through Seneca Holdings.

Imported from employer careers page. Source ref: cdf1df00430a.