GDS Script Writer

CI Azumano is seeking a GDS Script Writer to support our growing team. This is a remote position.

The GDS Script Writer’s primary responsibility is to build, modify, simplify and maintain a travel consultant scripting package in the GDS that improves agent efficiency and reduces errors and cost.

Roles and Responsibilities include but are not limited to:

Write GDS scripts, test, debug, document and deploy new and modified code.

Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work.

Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines.

Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.

Develop and maintain a full workflow process map of all scripting including future phases and those under consideration.

Participate in code reviews for adherence to standards and specifications.

Monitor processes for expected performance and respond to errors and emergency problems.

Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information.

Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required.

Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.

Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.

Assume additional responsibilities as directed by management.

  Skills and expectations Extensive knowledge of Worldspan and Travelport Plus.

Optional: Programming skills on platforms that would integrate with multiple GDS systems

Be aware of, and comply with, all corporate policies.

Knowledge of the entire Microsoft Office suite of products

Strong organizational skills required to handle multiple projects and priorities simultaneously.

Must be able to work independently and complete deliverables on time and with the highest level of quality.

Self-starter who takes initiative to proactively identify opportunities.

Seneca Holdings is hiring for this role on CareerPlace.

Apply on the company website through Seneca Holdings.

Imported from employer careers page. Source ref: a81b96ad82d1.