GDS System Trainer

CI Azumano is seeking a GDS System Trainer to support our growing team. This position is on-site at our Virginia Beach office.

This role will involve developing and delivering end-to-end process training, collaborating with cross-functional teams, and ensuring high-quality training outcomes within the travel management industry.

Responsibilities include, but are not limited to:

Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes.

Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+).

Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development.

Work closely with cross-functional teams to enhance throughput and optimize training processes.

Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives.

Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance.

Proactively identify training needs based on performance metrics and deliver solutions accordingly.

Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs.

Create dynamic and engaging training content and presentations.

Monitoring and reporting on the training outcomes and performance of the learners and providing coaching and support as needed

Collaborating with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services

Serve as backup Consultant for other accounts/clients, as may be assigned.

Must be amenable to remote work in a separate designated office at home with occasional travel to training sites.

Qualifications High School Diploma or GED 2-3 years of experience in training and development witthin the travel industry

Excellent communication and presentation skills with technical and non-technical users across different levels of the organization

Previous experience in training, preferably in the travel industry or the GDS systems

Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus

Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations.

In-depth understanding of training KPIs and deliverables.

Seneca Holdings is hiring for this role on CareerPlace.

Apply on the company website through Seneca Holdings.

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