Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

Customer and Merchant Advocacy Team (CMAT) Case Agent

About the role The CMAT (Customer and Merchant Advocacy Team) Case Agent plays a critical role in managing and resolving escalated issues submitted through case requests by various frontline operations teams. In this role, agents act as dedicated case managers, collaborating with customers, merchants, and CMAT leadership to address complex, and often unique, scenarios. The goal is to deliver thoughtful resolutions that balance excellent customer service with the company’s operational and business priorities.

CMAT Case Agents must navigate evolving policies and procedures, while addressing a wide array of concerns related to both leasing and loan products. They are expected to handle their assigned caseload efficiently, ensuring that all cases are resolved within the designated time frames and in alignment with internal standards and guidelines.

CMAT Agents are trusted to resolve some of the most challenging and high-impact customer scenarios. You'll join a supportive team of problem-solvers who thrive on collaboration, continuous improvement, and delivering exceptional service. If you’re looking to build deep operational knowledge, expand your influence across multiple business functions, and make a tangible impact—this is the role for you.

Koalafi is hiring for this role on CareerPlace.

Apply on the company website through Koalafi.

Imported from employer careers page. Source ref: 5939ee477e6f.