Bilingual Customer Service Representative

What You’ll Do We are in search of a Bilingual Customer Service Representative to provide exceptional customer service to our rapidly growing customer base. You will have the unique opportunity to grow alongside the company and help shape the future direction.

This associate will help manage customer relationships through daily inbound and outbound, proactive contact. This individual will be the point of contact fielding inbound communications, and responsible for addressing any questions regarding accounts with timely and accurate information.

We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly, efficiently, and independently. We are looking for a flexible, customer-oriented individual who is ready to hit the ground running & help us scale. In this role, you will: 

Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account 

Own Koalafi operational knowledge to provide sound answers when customers have questions 

Resolve inbound inquiries and issues independently and escalate as needed 

Initiate contact with customers in order to resolve account issues 

Proactively identify any trends in customer issues and synthesize feedback to share with management team 

Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants 

About You (Qualifications)  1-2 years of experience in a fully remote, customer service role 

Excellent verbal and written communication skills  

Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders 

Detail oriented and attentive to customer needs, addressing challenges with a positive attitude 

Proficiency with the Microsoft Office Suite (Excel/Word/Outlook) 

Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms 

Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once 

Proven ability to work autonomously in a remote setting, adapt quickly to new information, effectively manage a high-volume workload, and exercise sound judgment in knowing when to seek guidance 

You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer details 

Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings  

Proficiency in reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension  

Ability to effectively use Spanish in both verbal and written communications to perform essential job duties 

Available to work nights and weekends 

Koalafi is hiring for this role on CareerPlace.

Apply on the company website through Koalafi.

Imported from employer careers page. Source ref: 3ddb9f8e6e0a.