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Customer Service

Post Closing Specialist

Kiavi

LocationIn Office
ContractFull-time
Anticipated Start Date2026-07-30
Posted2 days ago

Job details

Job description, work day and responsibilities

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

Loans Funded: $30 billion in loans funded

Homes financed: 100,000+ projects funded for our customers across the country

Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods

Employees: Over 500 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy.

The Role: The purpose of the post-closing department is to promptly and accurately request and capture all reconciled (fully executed) loan documents and trailing documents to ensure timely delivery to both our investors and bank. Post Closing Specialists are responsible for managing the loans through the loan servicing onboarding process and trailing document follow up and review. The candidate must possess a working knowledge of residential lending programs and practices with the proven ability to partner with third-party vendors to ensure that loans are properly handled in a timely manner. The individual will be expected to provide superior client service to achieve financial objectives. These functions include sending original security instruments (note and deed) to our bank, along with sending proper trailing documents (final title policy) to our investors.

Responsibilities: Review original closing documents to ensure they were properly executed.

Follow up in a timely fashion to receive all corrections on closing documents.

Partner with Capital Markets team to answer any investor questions.

Follow up on, review, request corrections on all trailing documents.

Manage a large loan queue in a timely fashion.

Speak up and suggest improvements wherever you see an opportunity.

Bring your wits, strategies, and ideas by helping us make our closing process as efficient and pleasant as possible.

Assist in training and teaching newer team members.

Escalate to management all unresolved issues, where appropriate.

Qualifications: Bachelor’s Degree 1-3 years residential mortgage lending experience with good knowledge of lending post-closing and quality assurance practices.

Kiavi is hiring for this role on CareerPlace.

Apply on the company website through Kiavi.

Imported from employer careers page. Source ref: 5c3f4aeae53c.

Kiavi is hiring for this role on CareerPlace.

Kiavi is hiring for this role on CareerPlace.

Apply on the company website through Kiavi.

Imported from employer careers page. Source ref: 5c3f4aeae53c.

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Contact person

Hiring Manager

Company address

United States
California
In Office
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Job ID: #1891, Published: 2 days ago, Company registered: 2 days ago

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