Director, Technical Account Management

Director, Technical Account Management

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You will be hands-on with the team, the partners, and the product. You will manage and develop a team of Technical Account Managers, directly own a portfolio of the most complex and highest-revenue partner relationships, and serve as the executive escalation point for the function. On-call availability as needed is required.

In this role you will: Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the team

Build and maintain a Technical Account Management department that serves partners across all NinjaTrader business units

Serve as executive sponsor and escalation point for NinjaTrader's highest-revenue and highest-complexity partner relationships

Run executive business reviews (EBRs) with C-level and VP-level stakeholders at key partner organizations

Own team-level KPIs including Time-to-First-Trade (TTFT), Net Revenue Retention (NRR), partner satisfaction, and SLA performance

Establish a structured weekly or bi-weekly vendor cadence across the team to surface blockers, align on priorities, and set clear expectations

Aggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized, actionable inputs to Product and Engineering leadership

Influence the product roadmap on behalf of NinjaTrader's most strategic partners

Partner with Engineering and Product to get partner needs scoped, sequenced, and delivered while setting clear, credible expectations back to partners on timelines

Champion enablement content development such as API documentation, partner-facing resources, and onboarding materials

What you'll need: 8+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Technical Program Management in a SaaS, fintech, or market data context

3+ years in a people management or team leadership role, with a track record of building and developing high-performing technical teams

Proven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholders

Demonstrated ability to build organizational structure from scratch or in an early-stage environment, including defining roles, setting standards, and hiring to a model

Experience working with APIs & JSON Ability to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidance

Comfort reviewing technical SOWs, integration specifications, and implementation plans

Exceptional executive presence with the ability to lead high-stakes partner conversations, de-escalate crises, and represent NinjaTrader at the senior level

Cross-functional fluency; equally effective in a room with engineers, product managers, and C-suite executives, with the ability to translate between all three

NinjaTrader is hiring for this role on CareerPlace.

Apply on the company website through NinjaTrader.

Imported from employer careers page. Source ref: 6c63d19af168.