Director, Payments & Risk Operations

Director, Payments & Risk Operations

Come do the best work of your life at Boulevard.

Boulevard is redefining how salons and spas run their businesses, and payments are core to that mission. Our integrated payments platform processes billions of dollars annually, is scaling rapidly, and underpins the trust our customers place in us every day.

Boulevard Payments is an industry-leading vertical payments platform. We are a registered payment facilitator processing billions annually and growing rapidly. This role owns the operating system behind that engine: merchant onboarding, underwriting, transaction monitoring, disputes, and payments operations.

This is a senior, high-impact position responsible for operational payments performance and scalability. It sits in the center of operations, risk, and revenue growth. You will own the build-out of a truly AI-native payments operation — where automation is the default and human judgment is reserved for what machines can't handle — while driving ARR growth and margin.

What you'll do here: Payments Operations System Own the full lifecycle: onboarding, pricing, underwriting, monitoring, disputes, and support

Define and operate against core metrics: approval rates, loss rates, false positives, time-to-decision

Build a highly instrumented, scalable system with clear feedback loops — including monitoring for decision quality, and failure modes — and drive continuous improvement

AI, Automation & Decisioning Reimagine the payments operations stack as an AI-native system, where humans manage exceptions, not volume

Build and deploy agent-based workflows, LLM-assisted investigation tools, and real-time decisioning at scale

Continuously raise the bar for what AI-forward operations looks like in a PayFac context

Partner with Product and Engineering to ship internal AI tooling that compounds over time, as well as select external vendors

Portfolio Performance Own portfolio-level losses, balancing growth, protection, and customer experience

Thoughtfully evolve Boulevard's risk appetite and control frameworks in partnership with the GM Fintech

Design and refine underwriting and monitoring strategies; proactively identify and address emerging risks

Partner Management (Internal & External)

Ensure adherence to applicable regulations, card network rules, and PayFac requirements

Partner with Legal and Compliance to maintain strong control frameworks, audits, and reporting

Manage relationships with acquirers, processors, and banking partners; represent Boulevard credibly in external risk discussions

Cross-Functional & Team Leadership Serve as the central accountability point for Payments Operations across Product, Engineering, CX, Sales, and Finance

Boulevard is hiring for this role on CareerPlace.

Apply on the company website through Boulevard.

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