Your Role: We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.
The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.
Things You Get To Do: Be the “Go-to-Person- for IT helpdesk requests
Diagnose and provide IT support for staff as required
Work with the HR and Security team to manage onboarding and offboarding activities
Set up and deploy laptops, devices, software, and other hardware
Assist with shipping and receiving of hardware assets
Manage MDM systems, including BYOD Maintain the firm's inventory of all IT assets
Manage and secure endpoint devices at the direction of the Security Team
Provide training to staff on IT-related topics
Assist with change management and procurement activities
Other related duties as required Who You Are (Must-Haves): Excited about Alpaca’s mission and what we’re building
3+ years of experience in an IT support or helpdesk role
Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
Experience with automation workflows, SSO configurations, and scalable onboarding processes
Good scripting skills with a drive for automation.
Proven experience managing enterprise SaaS platforms.
Experience with cloud-centric environments and cybersecurity capabilities
Experience with traditional on-prem LAN/WAN environments
Alpaca is hiring for this role on CareerPlace.
Apply on the company website through Alpaca.
Imported from employer careers page. Source ref: 6fc679c9893f.
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