Senior Associate Support Engineer

Senior Associate Support Engineer

About the Role You'll join Parachute Health's IT & Security team, working alongside engineers and analysts who keep our healthcare technology environment secure, compliant, and operationally efficient. You'll gain hands-on exposure to identity, endpoint, network, and cloud security, compliance, and incident response in an environment governed by SOC 1, SOC 2, and HITRUST CSF.

You won't just sit behind a desk. You'll be a part of a fast-paced environment, work closely with IT and Security professionals on real projects and sit in on incident response and architecture discussions

Responsibilities  IT operations & endpoint Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support.

Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines.

Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments.

Document fixes, runbooks, and FAQs to help the team scale.

Identity & access Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews.

Help run periodic access reviews and collect audit evidence.

Network & security tooling Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting.

Help maintain DLP policies and triage alerts for potential data exfiltration.

Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai).

Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts.

Scripting & automation Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting.

Build small tools that make the team faster (no full-stack development required).

Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations.

Requirements Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field.

Scripting experience is required. You can write working scripts in at least one of: Bash, Python, or PowerShell. You don't need to be a software developer, but you should be comfortable automating tasks with code.

Parachute Health is hiring for this role on CareerPlace.

Apply on the company website through Parachute Health.

Imported from employer careers page. Source ref: f0862dbbdbbf.