Customer Service Specialist

COMPANY OVERVIEW HexArmor® is a leader in providing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked hand-in-hand with our customers to deliver innovative and effective PPE solutions to keep workers safe so that they go home at night in the same condition that he or she went to work.  Our mission is to provide the products that help make this a reality, for every worker, everywhere.

SUMMARY We are seeking a highly motivated Customer Service Specialist to join our growing team of professionals at HexArmor.  The Customer Service Specialist candidate would possess strong organizational skills, multi-tasking capabilities, and accuracy, as well as an impeccable attention to detail.  This person also must have exceptional phone etiquette and presence. The ideal candidate will have 2 years of general office experience with a focus on order processing and customer service; wholesale distribution business familiarity is preferred.

JOB DUTIES & RESPONSIBILITIES Enter customer and purchase information into ERP, verify accuracy

Coordinate with sales, manufacturing, shipping and customers to ensure terms and delivery information is correct

Provide customer service, keeping customers informed about the ordering process

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Record information, update paperwork, or maintain documents, such as sales orders, return authorizations, invoices, etc.

Communicate daily with sales, operations and warehouse departments

Ensure all orders are shipped in a timely manner to meet internal service levels

Ensure all invoices are sent to customers within 24 hours of shipment

Cooperate and interact with various departments to resolve customer service issues

Communicate with warehouse personnel regarding shipping/routing guide presented by customers

Resolve customer inquiries and concerns professionally

Communicate pricing and availability to customers, provide quotes as needed

Manage EDI orders EDUCATION AND EXPERIENCE High school diploma, Bachelor’s degree preferred

QUALIFICATIONS REQUIRED: 2 years of relevant experience Microsoft Office Suite

SAP Business One knowledge is desired but not required

Excellent verbal and written communication skills

HexArmor is hiring for this role on CareerPlace.

Apply on the company website through HexArmor.

Imported from employer careers page. Source ref: d0267e411d87.