Customer Service Representative

Information About Our Company: AccuTitle provides innovative, cloud-based solutions for the title insurance industry. Our mission is to streamline the real estate transaction process through reliable, intuitive, and industry-compliant software. With a Suite of Products, we are committed to excellence and customer satisfaction. Work Location: Remote, East Coast preferred Job Description: This position is for a Customer Service Representative (CSR) for software used in the title insurance industry. The ideal candidate will be able to assist customers with technical questions relating to the software, diagnose and correct certain computer related technical issues, as well as real estate/title insurance substantive questions. Daily tasks include answering client calls and emails, assisting and troubleshooting any client issues to resolution, testing any software changes and updates, providing software updates to clients, and formatting documents for Underwriters as assigned. Requirements: High School Diploma or GED. 2+ years of sales/customer service. Previous experience in insurance closing and title customer service. Answering calls and emails from clients regarding software issues/questions Adding and/or removing client logins as well as resetting passwords Document Management – formatting, organizing what is available for clients, delegating who will work on formatting templates, in-house document proofing Track and manage compliance emails for new updates to our software (rates, forms, etc.)

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Apply on the company website through AccuTitle Software.

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