Job details
Job description, work day and responsibilities
Network Support Engineer – UCaaS
Department: Technical Assistance Center (TAC) The Network Support Engineer – UCaaS is a customer-facing technical role responsible for supporting managed network services and UCaaS solutions. This position serves as a primary escalation and triage resource for customer issues involving data networking and voice services and is responsible for supporting and training customers on administrator-level UCaaS and network-adjacent services. Provide customer-facing technical support for managed network services including firewalls, SD‑WAN, and edge devices Serve as an escalation point for customer incidents involving data networking, connectivity, and voice service impacts Support complex customer environments where data networking and UCaaS services intersect, requiring hands-on troubleshooting and judgment Perform real-time troubleshooting and issue triage to identify root cause and drive resolution Work directly with customers during escalations to clearly communicate issues, actions, and outcomes Support UCaaS platforms from an administrative and troubleshooting perspective Support and train customers on UCaaS and SD‑WAN / managed security services with a focus on administrator-level enablement and self-sufficiency
FirstComm is hiring for this role on CareerPlace.
Apply on the company website through FirstComm.
Imported from employer careers page. Source ref: d59c43331c7b.
