Customer Engineer (Pre-Sales) ANZ
Role Overview As a Founding Senior Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion. This role is based in Sydney, Australia.
What You'll Be Doing Own technical sales engagements from discovery through close
Deliver tailored, high-impact demos focused on business outcomes
Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
Lead RFP and security questionnaire completion in collaboration with Product and Security teams
Build and maintain reusable demo environments reflecting target customer segments
Develop onboarding materials, configuration libraries, and example rating logic
Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
Contribute to shared team assets like: Discovery playbooks
Configuration scopes and success criteria templates
Demo setup guides and walkthroughs Collaborate with Product and Engineering to align roadmap with customer pain points
Surface recurring objections and product gaps with clarity and context
Provide post-sale context to Implementation & Customer Success
Who We Hope You Are 6–10+ years in technical pre-sales, solutions engineering, or technical consulting
Hands-on experience in demos, architecture design, and enterprise sales support
Strong insurance domain knowledge (or curiosity to learn quickly)
Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
Ability to communicate technical value to both execs and practitioners
Coding competence in Javascript and SQL
Federato is hiring for this role on CareerPlace.
Apply on the company website through Federato.
Imported from employer careers page. Source ref: 3e16d5441903.
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