Product Manager, CRASH & AI

Product Manager, CRASH & AI

Who You Are: As a Product Manager, you will lead the strategy and execution for two products. One is CRASH, our roadway safety platform for state and local agencies, which now needs to scale and become enterprise-grade. Engineering leads much of its day-to-day delivery; you own its roadmap, priorities and customer feedback, and the trade-offs between new capability and investment in scalability and quality. The other is a new AI product built on it, which you'll grow with customers into a product agencies rely on. You'll balance both: scaling CRASH while building the new one. This role sits at the intersection of engineering, customer success, and AI. You will own the roadmap for both while working closely with the engineering, design, data science, and go-to-market teams to deliver impactful features that drive adoption and measurable customer value. Our products are data and models first, sold to state and local governments, so getting the data right matters as much as the features.

What You’ll Do Define and own the product vision, strategy, and roadmap for both products, including deciding what not to build and when to invest in scalability and quality over new features.

Partner with design and engineering to deliver intuitive, high-quality user experiences

Work with data science to define what good data and model output looks like, and how we measure it.

For the AI product: find where AI genuinely helps agencies, validate it with customers before building, and decide with engineering when a feature is ready to ship.

Work with engineering and data science to set the quality bar for AI features: what a correct answer is, when the product should say it can't answer, and how quality is tracked in production.

Develop features that leverage automation and AI to reduce manual effort and improve outcomes

Work closely with existing clients to understand their pain points and validate solutions

Bring enterprise needs into the roadmap: reliability, security, permissions, and administration for larger agency customers.

Establish clear success metrics (e.g., engagement rates, conversion, time saved, adoption)

Collaborate with go-to-market teams to drive successful launches and adoption

Required Qualifications: 5+ years of product management experience, ideally in SaaS or GovTech

Has shipped customer-facing AI or LLM features to production, and can explain how quality was defined and measured

Has owned the roadmap for a growing product, including trade-offs between new features and investment in scalability, reliability and quality

Experience with complex data, analytics, or AI/ML products and GovTech or another complex compliance or technical domain (healthcare, finance, security, etc.)

Strong understanding of user workflows and building for non-technical users at scale

Ability to translate complex problems or client requirements into simple solutions

Data-driven mindset with experience defining and tracking product metrics

Uses AI tools day to day Comfortable in a startup-style setting with lightweight structure. You'll be one of our first PMs and will help build the product function as it matures

Proven ability to work cross-functionally with our engineering and product teams and influence without authority

Citian is hiring for this role on CareerPlace.

Apply on the company website through Citian.

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