Manager, E-commerce Operations (Contract - Onsite)

Manager, E-commerce Operations (Contract - Onsite)

The Role: We are seeking an experienced Manager, Ecommerce Operations, for a project based assignment, to drive operational excellence, project execution, and cross-functional coordination for a rapidly scaling omnichannel ecommerce business. This role blends operational leadership, project management discipline, and technical fluency to support and optimize ecommerce systems, workflows, and partner operations across the digital business. The ideal candidate is a highly organized and analytical operator with experience managing ecommerce operations, digital systems, fulfillment workflows, and cross-functional initiatives in fast-paced retail environments. You will oversee operational KPIs, support systems and integrations, improve operational processes, and collaborate closely with internal stakeholders across Ecommerce, IT, Retail, Logistics, Marketing, Creative, and Finance. This role is ideal for someone who thrives in evolving environments and can elevate execution, operational efficiency, and team collaboration across ecommerce operations.

Key Responsibilities: Operational Leadership & Execution Own daily ecommerce operational KPIs including order flow, returns, cancellations, and fulfillment quality

Identify root causes of operational issues and propose process improvements and strategic solutions

Maintain and improve SOPs across ecommerce networks including internal ecommerce channels, private sale operations, fulfillment workflows, customer service processes, fraud and payment workflows, and system operations

Monitor top-level 3PL and SLA performance and collaborate with warehouse partners to improve operational efficiency

Partner with Retail teams to forecast and procure ecommerce packaging needs based on sales volume and campaign planning

Project Management & Cross-Functional Coordination

Drive cross-functional ecommerce initiatives, ensuring timelines, documentation, follow-ups, and execution remain on track

Coordinate across IT, Logistics, Retail, Marketing, Creative, and Finance teams for ecommerce-impacting projects

Manage Jira boards, issue tracking, sprint documentation, and communication between ecommerce, IT, and third-party vendors

Support creation of tech stack roadmaps and operational documentation

Technology & Systems Oversight Maintain working knowledge of platforms including Shopify Plus, Narvar, Global-e, NoFraud, Teamwork Commerce, ShipStation, Celigo, Klaviyo, Nosto, Gorgias, and related ecommerce systems

Configure operational settings within Shopify Plus including apps, workflows, rules, and troubleshooting

Manage API connectivity from a functional and operational perspective, identifying issues and coordinating resolution with IT and vendors

Support rollout of new systems, integrations, and platform enhancements

People Leadership Manage and support the Ecommerce Operations Coordinator through coaching, development, and performance management

Provide operational guidance and support to customer service operations to ensure efficient customer experience workflows

Foster a collaborative and high-performance operational culture

Required Qualifications:

Tech Holding is hiring for this role on CareerPlace.

Apply on the company website through Tech Holding.

Imported from employer careers page. Source ref: b2f47250bef9.