Customer Service

Creating Space for Support with Modulate Guilds

Modulate

LocationBoston
ContractFull-time
Anticipated Start Date2026-07-11
Posted2 days ago

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Job description, work day and responsibilities

Creating Space for Support with Modulate Guilds

The People Ops team and I have been working on creating space for Modulators to establish their own Guilds, our version of an Employee Resource Group (ERG). We have been researching and planning the launch of Guilds since January of 2023, and we’re excited to finally bring this initiative to the team!   You may be thinking, “We’re a small, diverse team — why do we need Guilds now?” We’re proactively launching Guilds to lay a foundation of Diversity, Equity, Inclusion, and Belonging for our growing team. If we wait until it feels like we need it, it’s probably too late. Why? Because DEIB shouldn’t stop at hiring. 61% of employed U.S. adults say their company has policies that ensure fairness in hiring, pay, or promotions. However, only 33% have a staff member whose role is dedicated to DEIB initiatives and policy and only 26% have employee resource groups based on a shared identity or experience.  At Modulate, we’ve built DEIB into the foundation of our hiring process and culture. Guilds are just one of the ways we’re offering continued support and representation for our team. Guilds are self-directed groups of employees that share common interests, experiences, or identities. Guilds provide a space for Modulators to gather, address needs, and gain collective support – especially important for certain groups that aren’t necessarily reflected in executive leadership. Many of our initial Guilds are identity based, like our LGBTQIA+ guild.  Indigo, a co-leader of our lovingly self-titled "Seize the Gay" Guild for LGBTQIA+ folks and allies, said, “For LGBTQIA+ individuals, having a dedicated safer space is vital because those spaces are rare in wider society. We're being actively persecuted across the country with anti-trans and ‘don't say gay’ legislation, rhetoric, and hate crimes. If you want someone to show up at work in a genuine way, you have to let them — and for our community, that requires directed effort.” Guilds can also be based on shared experiences or passions, like our guild for Boston transplants called the New-to-Boston Guild. Liz, co-leader of the New-to-Boston Guild said, “As the New-to-Boston Guild continues to be developed at Modulate, I hope for it to be a place for folks who’ve lived in the Greater Boston area for any length of time – new to the area or “veterans” – to learn more about their surrounding communities. Our vision is for this to include outings, presentations, and speakers revolving around topics of history, food, arts, service, sports, and so much more.” According to a McKinsey report, 66% of employees believe that their ERG is effective at fostering a sense of community but for Modulate, Guilds can serve several other purposes, including: Providing community and support for often underrepresented groups in the workforce or industry at large. Attracting and retaining a more diverse team of Modulators. 

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United States
Massachusetts
Boston
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Job ID: #497, Published: 2 days ago, Company registered: 2 days ago

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