AWS Solution Architect

AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: 

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers

Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity

Facilitate business process reviews to identify customer requirements and processes

Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud 

Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI

Translate customer requirements into contact center design, leveraging best practices, and other AWS Services

Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards

Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities

Drive best practice contact center design into each and every aspect of solution delivery

Effectively manage all aspects of project and customer communications

Deliver customer end user training and documentation

Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management

Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS: Customer-facing contact center experience

Experience building integrations across WFM, CRM, and contact center solutions

Experience with communications protocols and APIs such as WebRTC and SIP

Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)

Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers 

API integration experience Strong troubleshooting and debugging skills 

Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing

Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy

NeuraFlash is hiring for this role on CareerPlace.

Apply on the company website through NeuraFlash.

Imported from employer careers page. Source ref: 2da771d7ae11.