Customer Service

Associate Director/Director, Gene Therapy Operations

Beam Therapeutics

LocationField
ContractFull-time
Anticipated Start Date2026-07-30
Posted1 day ago

Job details

Job description, work day and responsibilities

Associate Director/Director, Gene Therapy Operations

Position Overview: Beam is seeking a highly motivated Associate Director/Director, Gene Therapy Operations (Apheresis) to serve as a key member of the field-based Gene Therapy Operations team within Commercial Patient Operations working alongside the Key Account Management and Market Access Teams.

This role is responsible for the operational aspect of treatment center onboarding, patient coordination, apheresis support, and drug product delivery activities at assigned treatment centers. The Director will act as the primary field-based operational partner to treatment centers, ensuring a seamless, compliant, and high-quality patient and provider experience from scheduling through infusion.

This individual will play a critical role in supporting operational commercial readiness and execution for Beam’s lead asset, risto-cel, and will serve as a “boots-on-the-ground” operational leader driving consistency, quality, and performance across the treatment center network.

We are actively hiring for several positions across regions nationwide.

Responsibilities: Treatment Center Onboarding & Qualification - 

Lead operational on-site onboarding, training, and qualification of apheresis and treatment centers

Conduct operational readiness assessments (apheresis, cell therapy lab, pharmacy, infusion workflows)

Support treatment center activation and certification, ensuring readiness for commercial operations

Provide ongoing post-activation support and retraining as needed

Patient Scheduling & Coordination-  Partner with Patient Operations and treatment centers to coordinate patient scheduling across apheresis, manufacturing, and infusion

Act as the field escalation point for scheduling challenges, delays, and exceptions

Ensure alignment across treatment center, manufacturing, and internal teams to maintain timeline adherence

Apheresis & Cell Collection Support-  Provide hands-on apheresis expertise and guidance to treatment centers

Support cell collection optimization, including yield, quality, and procedural consistency

Troubleshoot collection challenges and partner cross-functionally to resolve issues in real time

Drug Product Delivery & Infusion Support - 

Support treatment centers with drug product receipt, storage, thawing, and administration readiness

Ensure adherence to handling protocols and quality standards

Provide guidance during infusion preparation and day-of-treatment activities, as needed

Quality, Compliance & COI/COC - 

Beam Therapeutics is hiring for this role on CareerPlace.

Apply on the company website through Beam Therapeutics.

Imported from employer careers page. Source ref: 9d0ad74dbcde.

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Contact person

Hiring Manager

Company address

United States
Massachusetts
Field
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Job ID: #1491, Published: 1 day ago, Company registered: 1 day ago

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